UX/User Research Projects with Usertimes
OUR SERVICE PORTFOLIO
Usability/ UX Studies
Defined testing to evaluate hypotheses, prototypes, or live systems in the right context (device, location, customer journey steps).
Training
We support customers who want to establish their own user research capabilities, teams, tools, and processes, with training in terms of sensitization to the topic user research, enabling, and operation basics.
Card-Sorting Studies
Using a methodical approach to reveal a participant’s understanding of structures, hierarchies, topic clusters, and navigation.
Workshop moderation
While working on user research data it can be valuable to work in larger groups to discuss, align, and decide. We offer these workshops and moderation, for example, as project kickoffs or result handover events.
Kano Studies
Quantitative studies with your target group to evaluate features through a methodical approach by customer satisfaction and classify them into categories like must-haves and attractive features.
Prototype Testing
Precise testing of prototypical products and features through all maturity and fidelity stages. Based on our experience we’ll find a proper way to test your prototype suitable to its development stage.
Contextual Interviews
Focussing on the environment, use case, and contextual factors in the study which play a role in using a product or service. In some cases this is pure fieldwork at the user’s location.
Quantitative Surveys
General large-scale studies for statistical analysis and broader insights. Depending on the underlying problem this can reach from one question to a full-fledged answer book.
All those services are potential baselines of our deliverables and include conceptuation of the study, creation of interview guides and the recruitment of participants. Based on our expertise we consult in terms of methods and tools and the proper setup of these in remote or on-locations studies and during all product development phases.
Want to start your UX Research project now?
Contact usYOU’RE IN GOOD COMPANY
Extremely efficient!
Within 4 days of the first contact a complex study with 55 randomized question pairs was created and conducted with more than 3000 participants.
In the context of this study Usertimes really impressed me with fast and extensive understanding of the task at hand, as well as with their efficient execution. I can absolutely recommend the services of Usertimes.
Johannes Traschütz, Head of Product Management Digital
Very Insightful!
The quick and insightful user test revealed significant hints to room for improvement.
Especially the customer’s journey from the presentation of our app in the app store to the in-app onboarding was identified as crucial step for optimization.
Rolf Borcherding, Senior Manager UX/UI
9% Uplift on Sign-Up
The extensive results from Usertimes constantly send valuable impulses to the whole product team. Based on the gathered insights we were able to achieve significant improvements, particularly a 9% increased sign-up rate.
Julian Ermert, Product Manager
WHY UX RESEARCH PROJECTS WITH USERTIMES.
In our customer projects, we see ourselves as enablers. Not by doing it our way, but working together to identify the research steps that we can support you in. This comes in various forms: By providing methodical input, conducting studies, or delivering user insights as a ready-to-use report.
We offer the whole spectrum: From part-service to full-service, from doing to teaching.
So let’s get started in the way that suits you!
Your Benefits
- Efficient communication through the assigned product manager
- High quality work with minimized overhead by a dedicated project team
- Always be informed about the current project proceedings and status by frequent updates
- Highly customized to our customer’s needs
- Quick adaptations when your requirements change
OUR NETWORK AND PARTNERS
The Y1 Group
We are a partner of the Y1 Group – “The agency for valuable and sustainable digital commerce projects”.
Due to the possibility of close cooperation, we can extend projects based on customer needs. For certain topics, we can call in suitable experts for detailed analysis and provide related services as a single contractor.
Suppliers and cooperation partners
- Multiple international panels for participant recruiting, all in accordance with ESOMAR guidelines.
- Multiple full-service UX/digital agencies for ideation and implementation services.
EXCERPT OF ACCOMPLISHED PROJECTS
Qualitative User Testing B2C |
Qualitative User Testing B2C
|
Qualitative User Interviews B2B |
Qualitative User Interviews B2B
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Feature Categorization - Quantitative study |
Feature Categorization - Quantitative study
|
Design Thinking / Design Sprint Input |
Design Thinking / Design Sprint Input
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Qualitative User Research B2C |
Qualitative User Research B2C
|
SEO domain competitiveness - a quantitative study |
SEO domain competitiveness - a quantitative study
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Workshop “Two day Research” Framework |
Workshop “Two day Research” Framework
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OUR VIEW ON UX/USER RESEARCH
Understanding what your user wants is the key to successful user-centered Product development. User Research offers knowledge about your users and target group.
If you’re developing a new product or developing new features of an existing product, it is important to detect your user’s needs. This allows products to be tailored precisely to the user. It also significantly minimizes financial risks in software development if you implement your findings into your development process.
Your direct contact
in Germany